Service Improvement Initiatives

  • We are a healthcare centric company that understands the unique service requirements and associated performance expectations of a high functioning supply chain. Meeting or exceeding those expectations can sometimes be challenging. NML has the experience needed to identify service failures and repair them to help improve or re-build favorable relationships with end user “customers”.

  • We will work with our clients to establish service enhancement initiatives and, using a metrics based approach, track performance.

  • When it comes to interacting with our customers and their customers, we hold ourselves to the highest possible standards and will treat all requests with a sense of urgency.